RS-logo-horizontal-colour-1-e1705870315955

Riviera Spa Terms of Service 

These Terms of Service (“Terms”) govern your use of Riviera Spa’s website and services. By using our website or booking a service, you agree to these Terms.

1. Services & General Information

Riviera Spa provides spa and wellness services. Information on our website is for general purposes and may change without notice.

2. Booking & Appointments

  • Appointments can be requested/confirmed online, by phone, or via SMS.

  • A booking is not final until confirmed by Riviera Spa (and/or our booking system).

  • You agree to provide accurate information when booking.

3. Cancellations, Rescheduling, Late Arrivals & No-Shows

Our cancellation and no-show policies may vary by service and provider availability. Unless otherwise stated at booking:

  • Late arrival may reduce your service time to avoid impacting other clients.

  • No-shows and late cancellations may be subject to fees.

4. Payments, Pricing & Refunds

  • Some services may require a deposit or prepayment.

  • Refunds (if any) are handled according to the policy shown at purchase/booking.

5. Gift Cards & Packages (If Applicable)

  • Gift cards, packages, or memberships may have expiration or usage rules as disclosed at purchase.

  • Lost or stolen gift cards may not be replaceable unless required by law.

6. Health & Safety

You are responsible for disclosing relevant health conditions, allergies, injuries, pregnancy, or medical concerns before treatment. Our services are not medical care and do not replace professional medical advice.

7. Website Use

You agree not to misuse the website, attempt unauthorised access, or interfere with the site’s operation.

8. Intellectual Property

Website content (text, images, branding, logos) belongs to Riviera Spa or its licensors and may not be copied or used without permission.

9. Third-Party Services

We may use third-party providers for booking, payments, analytics, or messaging. Their services may have separate terms and policies.

10. SMS/Text Messaging Terms

By providing your mobile number and opting in, you agree to receive SMS messages from Riviera Spa as described below.

10.1 Types of Messages
Depending on what you opt in to, messages may include:

  • Transactional: appointment confirmations, reminders, changes, and service-related notifications

  • Promotional (optional): specials, discounts, and wellness updates

10.2 Consent

  • You only receive SMS messages if you actively opt in.

  • Promotional consent is separate from transactional consent.

  • Consent is not a condition of purchase.

  • Message frequency varies.

  • Message & data rates may apply.

10.3 Opting Out
You can opt out anytime by replying STOP.
For help, reply HELP or contact us at: [Insert business phone/email].

10.4 Privacy
We do not sell or share your mobile number or SMS consent with third parties for their marketing purposes.

11. Disclaimers

Services are provided “as is” to the fullest extent permitted by law. Results can vary by individual.

12. Limitation of Liability

To the fullest extent permitted by law, Riviera Spa is not liable for indirect or consequential damages related to your use of the website or services.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

14. Contact

Riviera Spa
6959 Arapaho Rd Suite 101
Dallas, TX 75248
Phone: +1 469-960-7225
Email: [email protected]