Riviera Spa Privacy Policy
This Privacy Policy explains how Riviera Spa (“Riviera Spa”, “we”, “us”, “our”) collects, uses, and protects your information when you visit our website, request information, or book services.
1. Information We Collect
We may collect:
-
Contact details: name, email address, phone number
-
Booking details: appointment requests, preferred times, service selections, notes you provide (e.g., therapist preference)
-
Payment-related details: if you purchase services, gift cards, or memberships (payment processing is handled by third-party processors; we do not store full card details)
-
Website usage information: device information, IP address, pages visited, and cookies/analytics data
2. How We Use Your Information
We use your information to:
-
Provide spa services and manage bookings
-
Send appointment confirmations, reminders, and service-related updates
-
Send promotional messages only if you separately consent
-
Respond to enquiries and provide customer support
-
Improve our website, services, and customer experience
-
Prevent fraud and maintain security
3. SMS/Text Messaging
If you provide your mobile number, you may choose to opt in to:
-
Transactional messages (e.g., booking confirmations, reminders, rescheduling support)
-
Promotional messages (e.g., specials, discounts, wellness updates)
Your choice matters: Promotional consent is optional and separate from transactional consent. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help. Consent to receive SMS messages is not a condition of purchase.
Mobile information sharing:
We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing purposes.
4. How We Share Information
We may share information only as needed to run our business, for example with:
-
Booking/scheduling and CRM platforms
-
Payment processors
-
Email/SMS service providers (to send the messages you asked for)
-
IT/security providers
We may also disclose information if required by law, to protect rights/safety, or to prevent fraud.
5. Cookies & Analytics
We may use cookies and similar technologies to understand website usage and improve performance. You can adjust cookie settings in your browser.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
7. Your Choices
You may:
-
Opt out of promotional emails using the unsubscribe link
-
Opt out of SMS by replying STOP
-
Request access, correction, or deletion of your information where applicable
8. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.